Pacific Horizon is one of the oldest established motorhome companies in New Zealand. We have been here since the beginning and possess enormous experience in making sure that a motorhome holiday in New Zealand is an adventure of a lifetime.
We differentiate ourselves from our competition in three main ways:
- Product
We invest heavily in our motorhomes. Over a quarter of a century’s experience has allowed us to refine our designs so that we can produce the perfect blend of style, comfort, quality and functionality. Our vehicles tend to be market leaders in their categories; the 2+1BB is the finest example of this type of motorhome on offer in New Zealand. We also do more than pay lip service to innovation. Our innovative improvements are made as a result of our understanding of your needs and tireless research. An example of this is our 6 berth motorhome that boasts unique features that allow all passengers to sit at the front of the vehicle facing forward. It is also the only 6 berth that allows all passengers to sit around the same table. Nowhere else in NZ can you find such a motorhome. It doesn’t just stop with the design. We take care to make sure each campervan is groomed thoroughly between hires and are maintained to the highest standards. We know we take more time to do this than other companies, but we do not believe in rushing and forsaking a drop in quality.
- Terms & Conditions
We offer some of the most favourable terms and conditions that you find anywhere. Unlike most companies, we do not deduct a bond from your credit card. We take an imprint only and we charge no credit card fees. Our standard insurance covers the areas of frequent damage (tyre, windscreen, top and bottom of vehicle). We think it’s important to feel safe and secure, so we offer these insurance inclusions as standard, elsewhere you may have to purchase additional cover to get the same level of protection.
- Award Winning Service
We run a regular customer satisfaction survey and we are very proud to note that 99% of clients in our last survey stated that they would recommend us to a family member or friend. We believe this is a great testament to our continuous efforts at providing the very highest levels of service, you will notice the difference from your first to your last interaction with us. We pride ourselves on delivering an old-fashioned friendly Kiwi service that remains professional without losing the personalisation you associate with large companies. Indeed, these high levels were recently recognised by our peers when our Contact Centre was named winner in the annual *CRM Contact Centre Awards 2008 (Travel & Transport Sector Winner).