~ Campervan Hire New Zealand ~

It is our belief that our standard insurance terms are amongst the best on offer. The most common areas of damage to the vehicle are the tyres, windscreen, the top of the vehicle and the bottom of the vehicle. Our standard insurance covers the entire vehicle including these areas. With other providers you will have to pay for extra insurance to get the same level of cover. Please make sure that you know what you are getting.

Current Insurance Terms

Please Note: *If you have booked direct with Pacific Horizon these conditions apply. If you have booked through an agent please check the rate you have booked with as different terms may apply.

• Standard insurance is compulsory and is included in the standard rates
• A credit card imprint or cash bond is required on all hires to cover the Vehicle Security Guarantee regardless of level of insurance taken.
• 21-24 year olds have the option to take level 2 if they choose
• Insurance levels 2 and 3 are capped to a maximum of 50 days. Please note this insurance is charged per incident not per hire. Therefore the excess (all or part thereof) will be charged per incident.
• Debit cards are not accepted

Vehicle Security Deposit

Clients are responsible for the first NZ$4,500 of vehicle damage and/or loss of the motorhome contents. This vehicle security deposit is to cover the application of an insurance excess for damage to the vehicle, third party or property damage in the event of an accident, a bond to ensure that the vehicle is returned undamaged to the correct location, on time, refuelled, in a clean and tidy condition with no missing or damaged items, emptying the waste water and toilet and as security against any traffic infringements and associated costs.
Refer to (2) below for a waiver option available for the insurance excess only.

A credit card imprint (this is an imprint only, no funds are taken from the clients account unless there is damage or loss) is required on all rental agreements regardless of the waiver option being taken. In the absence of a credit card, Pacific Horizon requires a cash security deposit of NZ$4,500 for all rentals regardless of age.

We retain the right to hold these details (or cash bond) for 28 days after the hire or until such time as all damages or other charges have been confirmed and paid for.

Insurance

Vehicles are not hired to clients under 21 years of age

• Standard insurance is compulsory and is included in the standard rate (check the rate you have booked)
  
  If you have booked the 'exclusive rate' through your travel agent standard insurance is compulsory and is NZ$15 a day, payable to Pacific Horizon on pick up. This insurance is fully comprehensive and insures against recoverable 3rd party accident damage, theft and break-ins (excluding personal belongings). The standard insurance has a per incident damage excess of NZ$4,500. A credit card imprint (see Vehicle Security Clause above) is taken on the rental agreement to cover the excess. Part or the entire excess amount is only taken if there is an accident or damage.
  
   
• Level 2 Insurance (optional)
  
  Note - It is not available to hires under 7 days unless a 7 day minimum of NZ$133 is paid. To reduce the NZ$4,500 damage excess to 2,500 you can choose to pay a non-refundable damage excess waiver of NZ$19 per day. This is on a per accident or incident basis not per hire. This insurance is capped at 50 days.
  
  A credit card imprint (or cash bond) is still required to cover items other than damage as noted in the Vehicle Security Clause above.
  
   
• Level 3 Insurance (optional)
  
  Note this insurance is NOT available to drivers under the age of 25 or for hires under 7 days. For a total of NZ$35 a day the excess is reduced to Nil. This insurance is also capped at 50 days.